AI Integration
MediFlow: Cutting a Diagnostics Lab's Admin Work by 40%
A growing diagnostics network was drowning in paper reports and phone-call appointments. One platform, with an AI triage layer, changed their daily routine.
The problem
The lab network processed thousands of reports a month, but every appointment was booked by phone, every report was printed and filed, and doctors spent their mornings sorting routine results from urgent ones.
What we did
We spent the first week inside the lab, mapping how a report travels from machine to patient.
We built appointments and patient records first, then digital reports, then the AI layer.
The AI triage model flags only clearly routine results; anything uncertain goes straight to a doctor.
The results
- Administrative workload dropped about 40% within three months.
- Report turnaround for routine results went from two days to same-day.
- Doctors now start each morning with a pre-sorted queue instead of a paper pile.