AI Integration
Fraud Assist: Turning an All-Day Review Queue Into a Morning Task
A payment provider's analysts were reviewing every flagged transaction by hand. We added an AI screening layer that clears obvious cases overnight.
The problem
Every flagged transaction landed in one queue that analysts worked through manually. Genuine fraud sometimes waited hours behind harmless flags.
What we did
We analysed a year of past review decisions to find patterns analysts resolved the same way every time.
The AI layer only auto-clears cases where confidence is very high; everything else keeps a human in the loop.
We shipped in shadow mode first before allowing automated decisions on clear cases.
The results
- Daily fraud review went from hours to minutes.
- Genuine fraud cases now reach an analyst dramatically faster.
- Every automated decision has a full audit trail for compliance.